Terms and Conditions
None of the information on this website constitutes medical advice in any way, or claims cure or treatment of any medical condition. Always consult a medical doctor regarding any personal health issues.
We accept payment via our secure server by all major credit cards and by PayPal. We take payment in British Pounds (GBP). Where prices are shown in other currencies, this is for your information only and is approximate. The final payment amount will be shown in GBP.
Payment will be deemed to have been made once we are in receipt of all cleared funds. Until this point all goods remain the property of Groundology.
For delivery costs and times please see our Delivery Information page.
If you have not received your order within the estimated times, then please contact us and we will track the dispatch and update you with the estimated date of arrival. Please note that delivery times are dependant on individual postal services and are therefore not guaranteed.
In the unlikely event that your order arrives in less than satisfactory condition, then please contact us.
Up until the point of dispatch you may contact us to cancel your order and we will issue a full refund.
We dispatch the goods from the UK, so orders to UK destinations will be received without any import fees.
For EU destinations, we offer a choice during checkout whether we will pre-pay the import taxes on your behalf, or whether you will be responsible for import taxes and customs fees. Unless you are a business customer who needs to claim back the local VAT in your country, we recommend that you choose the option for us to pre-pay the taxes, then you will receive your order without any additional costs. Note that for wholesale orders we do not pre-pay import taxes - wholesale customers are always responsible for their own import taxes.
For destinations outside the EU, we do not currently have the option to pre-pay the import taxes, and so there may be some import taxes to pay when the goods enter your country. Whether there will be taxes to pay and the amount payable depends on the value of the order, the type of goods, and your local tax regulations. Usually there is a threshold below which no import taxes will be charged. Please check the regulations in your country.
In the unfortunate event that your order arrives damaged, faulty or incorrect, then please contact us to arrange return. We will advise how to return the goods to us and we will cover the cost of this. We will offer you the choice of either a replacement or refund.
If you wish to return the goods for any other reason then please contact us in writing or by email within 14 days of receiving your order. The goods must be returned in a re-saleable condition, and in the case of personal items such as grounding sheets, bands or patches, these must be unused. You will have to cover the cost of returning the goods to us. Upon receipt of the returned goods, we will issue a refund.
Returns relating to business to business sales (i.e. wholesale orders) will be subject to a 10% restocking fee.
Your privacy and the care of your personal data is highly important to us.
Any personal data which you submit to us, either via this website or via other means, is stored securely and in accordance with the UK Data Protection Act and EU General Data Protection Regulation (GDPR). These regulations are applicable to the protection of your data wherever you are in the world. You have a right to complain to the UK Information Commissioner's Office (ICO) if you think there is a problem with the way we are handling your data.
We hold your data for the purpose of fulfilling your purchases and providing after sales service. You can contact us at any time to request a copy of the data we hold, or to request that we amend or delete your data.
With your explicit consent, we may also use your email address to contact you from time to time with product updates or special offers we consider to be of interest to you. You can unsubscribe from these mailings at any time by clicking the link at the bottom of each email.
All communication you have with us remains confidential. We will never share your contact details with any third party, except where necessary to complete your order (for example we may pass your address and contact details to a delivery company but only for the sole purpose of delivering your order).
Payment transactions are handled via our secure server with high grade encryption, or by PayPal's server if you opt to pay this way. We never store your credit or debit card details.
Comments and Complaints
We want you to be happy with your experience with us. If for any reason you need to make a comment or complaint, or would just like to tell us how much you love using our products, then please contact us. This does not affect your statutory rights.
Groundology Ltd is registered in England and Wales, company no. 7972052. Our registered office is Gurlus Grove, Barbadoes, Tintern, NP16 6ST.
When purchasing from Groundology Ltd, you are entering into a contract under English law, subject to the jurisdiction of the courts of England & Wales.